FAQs

MYSTHELLE • CUSTOMER CARE

Frequently Asked Questions

Everything you need to know about your Mysthelle experience.

1. How can I place an order?

Browse our collection, select your preferred style and size, and add the item to your bag. Proceed to checkout and follow the instructions to complete your order.

2. How do I choose the right size?

We recommend referring to the size guide available on the relevant product page. For the best fit, measure yourself and compare your measurements with our size chart before placing your order.

3. What payment methods do you accept?

Available payment methods are displayed during checkout. The options shown may vary depending on your location and order.

4. Can I modify or cancel my order?

Order changes or cancellations depend on the order's processing status. Please review our order and cancellation policy for the applicable terms before requesting a change.

5. How long will delivery take?

Delivery timelines depend on your location and product availability. If tracking is available for your order, use the tracking information provided after dispatch to follow its progress.

6. How can I track my order?

Once your order has been dispatched, check the shipping confirmation or order details for tracking information, if available.

7. What is your return and exchange policy?

Return and exchange eligibility depends on the product and the conditions outlined in our Return and Exchange Policy. Please review the policy before requesting a return or exchange.

8. Can intimate apparel be returned or exchanged?

Certain intimate apparel products may have specific return or exchange restrictions for hygiene reasons. Please check the applicable product and return policy for eligibility.

9. How should I care for my Mysthelle pieces?

Follow the care instructions provided on each product's label. Gentle washing and proper storage can help preserve the fabric, fit, and delicate details of your pieces.

10. Will my personal information remain secure?

We take the privacy of our customers seriously. Please refer to our Privacy Policy for details about how personal information is collected, used, and protected.

11. Do you offer international shipping?

Shipping availability depends on the destination. Available delivery locations and applicable shipping charges are shown during checkout.